Terms of Service

1. Acceptance

By using natesdiner.com or any Nate's Diner service — online orders, the website chat, catering and large-party requests, or text marketing — you agree to these terms. If you do not agree, please do not use the site or our services.

2. Use of the Site

The Nate's Dinerwebsite and its content (name, wordmark, logo, photos, copy, menus, and pricing) are for personal, non-commercial use. Don’t republish, sell, or scrape our content without written permission, don’t try to break or overload the site, and don’t use it for anything illegal. You’re welcome to share links to our pages.

3. Online Ordering

Online food and drink orders are placed through our ordering partner, ReddyOrder. Payment processing, order accuracy, refunds, and delivery logistics for online orders are governed by ReddyOrder’s own terms and privacy policy, not ours. We receive your order from ReddyOrder and prepare it in good faith. If something goes wrong with a ReddyOrder payment or checkout, contact ReddyOrder directly, or call us at (832) 286-1609 and we’ll help however we can.

4. Cancellation, Refund & Return Policy

a. Online orders (ReddyOrder). Cancellations, refunds, and returns for online orders are handled directly through ReddyOrder, under its own cancellation and refund policy. We’re glad to help by phone, but ReddyOrder — not Nate's Diner — processes the actual refund or cancellation.

b. Third-party delivery apps. Orders placed through DoorDash, Uber Eats, Grubhub, or similar apps are refunded and cancelled under that app’s policy.

c. In the restaurant. If something isn’t right with your meal, tell your server or a manager before you leave and we’ll make it right.

d. Catering & large parties. Payment conditions and cancellation terms will be communicated when your order is confirmed.

5. Delivery Policy

Nate's Diner does not operate its own delivery fleet. Delivery for online food orders, where available, is provided through ReddyOrder or third-party delivery apps (DoorDash, Uber Eats, and similar). Delivery zones, fees, and estimated times are set by those platforms, not by us, and delivery may add service fees or adjust menu prices.

6. Catering, Large Parties & Seating

Nate's Dineris walk-in only — we don’t take reservations. Parties of 8 or more are welcome to call ahead and we’ll do our best to seat you together, but a call-ahead is not a guaranteed reservation.

Catering and large to-go orders are arranged by phone. A catering request is not a booking until we confirm the menu, quantity, pickup time, and price with you. Any lead time, deposit, and cancellation terms will be given to you at confirmation — see Section 4 above.

7. Menu, Pricing & Allergens

Menu items and prices on this site are accurate to the best of our knowledge but are subject to change without notice, as are our hours. If the in-restaurant menu differs from this site, the in-restaurant menu prevails. Our kitchen handles common allergens daily — please read our allergen and food-safety notice and tell your server about any allergy before ordering.

8. Website Chat

The chat window on this site is a convenience for questions about hours, the menu, catering, and similar topics. Messages may be answered by our staff or by automated replies, and may not be monitored around the clock. Please don’t use chat for food allergy emergencies, order problems that need an immediate fix, or anything urgent — call us instead. Don’t send payment card numbers or other sensitive information through chat.

9. Text Messages (SMS)

a. Marketing texts (ReddyOrder). If you opt in through ReddyOrder — at checkout or when creating a ReddyOrder account — you’ll receive promotional text messages from Nate's Dinerabout specials, new menu items, and offers. Opt-in for SMS marketing happens entirely inside ReddyOrder; we do not collect SMS marketing consent directly through our own site. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. Carriers are not liable for delayed or undelivered messages. SMS marketing is additionally governed by ReddyOrder’s own terms and privacy policy.

b. Conversation and order texts. Separately, if you give us your phone number through the website chat or when arranging a catering or large-party order, we may text or call you to reply to your question or confirm details. These are messages about your specific request, not marketing, and don’t require the ReddyOrder opt-in described above. Reply STOP to stop them at any time.

10. Third-Party Links & Services

This site links to or embeds services we don’t control, including ReddyOrder, delivery apps, Google, Yelp, Facebook, OpenStreetMap, and our chat provider. Their own terms and policies apply, and we’re not responsible for their content, availability, or pricing.

11. Liability Disclaimer

The site and our services are provided “as is” without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, and we don’t promise the site will be error-free or always available. God is Great LLC dba Nate's Diner is not liable for indirect, incidental, or consequential damages arising from your use of the site or our services.

12. Modification of These Terms

We may modify these terms at any time. Modifications take effect when posted on this page. The “Last updated” date at the top of this page reflects the most recent change.

13. Governing Law

These terms are governed by the laws of the State of Texas, USA. Any dispute will be venued in Harris County, Texas. If any provision is found unenforceable, the remaining provisions remain in effect.

14. Contact

Questions about these terms?

• Phone: (832) 286-1609
• Mail: God is Great LLC dba Nate's Diner, 11509 Veterans Memorial Dr, Houston, TX 77067
• In person: ask for a manager at the diner during open hours.

See also our Privacy Policy and Accessibility Statement.